Last Updated: June 2026

At NUKH (operated by Tulsi Atelier LLP), we are committed to delivering your orders in a timely, secure, and reliable manner. Each pair of footwear we ship carries not just a product, but the time, precision, and craftsmanship of skilled Indian kaarigars who handcraft every piece with care and dedication.

This Shipping Policy outlines the terms governing order processing, shipping timelines, delivery, and related obligations, in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By placing an order on www.thenukh.com, you agree to the terms set forth below.

 

1. Order Processing

All orders are processed within 1–3 working days from the date of order confirmation and successful payment authorization.

Processing is undertaken on business days only (Monday to Saturday, excluding Sundays and public/national holidays).

Please note:

·       Orders placed outside business hours shall be processed on the next working day.

·       During peak periods (including sales, festive seasons, or high demand), processing timelines may be reasonably extended.

·       As our products are handcrafted, minor additional preparation time may be required to ensure quality standards.

 

2. Shipping Timelines

Estimated delivery timelines are as follows:

·       Metro Cities: 2–5 working days

·       Tier 2 & Tier 3 Cities: 4–7 working days

·       Remote Locations: 5–10 working days

These timelines are indicative and not guaranteed.

Delays may occur due to:

·       Logistics partner constraints

·       Weather conditions or natural disruptions

·       Government restrictions or regulatory actions

·       Public holidays

·       Force majeure events beyond our control

NUKH shall not be held liable for delays caused by such external factors but will make reasonable efforts to keep customers informed.

 

3. Shipping Charges

·       Free Shipping: Available on prepaid orders above ₹1799.

·       Standard Shipping Fees: Applicable charges (if any) will be clearly displayed at checkout prior to payment.

Cash on Delivery (COD)

·       COD may be subject to additional handling charges.

·       COD is not available for orders above ₹2999.

·       COD is not applicable on discounted or promotional items.

·       COD availability may be restricted based on:

o   Delivery location (pincode)

o   Order value

o   Customer order history

o   Ongoing promotions

NUKH reserves the right to modify or disable COD at its discretion to prevent misuse or losses.

 

4. Shipping Partners

We work with reputed logistics providers including Bluedart, Delhivery, ATS, and Ekart to ensure efficient delivery across India.

4A. Partial Shipments

In certain circumstances, orders containing multiple products may be shipped separately to facilitate faster delivery, inventory availability, or operational efficiency. Where applicable, customers will be informed and provided with relevant shipment tracking information.

 

5. Order Tracking

Upon dispatch, customers will receive:

·       Shipment tracking ID

·       Courier partner details

·       Tracking link via SMS, WhatsApp, or email

Tracking details may take up to 24 hours to become active.

 

6. Delivery Attempts

Courier partners typically attempt delivery multiple times.

If delivery fails due to:

·       Customer unavailability

·       Incorrect address or contact details

·       Failure to respond

·       Refusal to accept delivery

the shipment may be returned to us.

Repeated failed deliveries or COD refusals may result in:

·       Restriction of future COD orders

·       Account review or suspension

Customers who repeatedly refuse Cash on Delivery (COD) shipments may be restricted to prepaid payment methods for future purchases.

 

7. Customer Responsibility

Customers are solely responsible for providing accurate:

·       Shipping address

·       Contact number

·       Pincode

NUKH shall not be liable for delivery failures due to incorrect or incomplete information.

Once shipped, address modifications may not be possible.

NUKH reserves the right to contact customers for address verification, delivery confirmation, or additional information prior to dispatch where reasonably necessary.

 

8. Delays & Force Majeure

While we strive to meet estimated timelines, delays may arise due to circumstances beyond our control, including but not limited to:

·       Natural disasters

·       Political disruptions

·       Transportation strikes

·       Regulatory restrictions

In such cases, delivery timelines shall stand extended without liability.

 

8A. Lost In Transit Shipments

If a shipment is confirmed by the logistics partner as lost in transit, NUKH will investigate the matter and, where appropriate, may offer a replacement, store credit, or refund in accordance with applicable policies and circumstances.

Resolution timelines may vary depending upon the courier partner's investigation process.

 

9. Damaged, Tampered, or Incorrect Deliveries

Customers must inspect packages upon delivery.

In case of:

·       Damaged packaging

·       Tampered parcel

·       Missing items

·       Incorrect product

You should notify us within 48 hours of delivery to facilitate prompt investigation and resolution.

To assist in claim verification and faster resolution, customers are strongly encouraged to record an uninterrupted unboxing video and retain clear photographs of the package and product received.

Supporting documentation may include:

• Unboxing video
• Product photographs
• Packaging photographs
• Order details

NUKH may request additional information where reasonably necessary to investigate a claim.

 

Upon verification, remedies may include:

·       Replacement

·       Exchange

·       Store credit

·       Refund (as per policy)

 

10. Return Shipping

Return and exchange requests are governed by our Return & Refund Policy.

General principles:

·       One-time size exchange may be offered (subject to eligibility)

·       Reverse pickup is dependent on serviceability

·       Shipping deductions may apply on refunds where applicable

 

11. Fraud Prevention & Verification

To ensure a secure shopping environment, NUKH may undertake:

·       OTP verification

·       COD confirmation calls/messages

·       Address validation checks

·       Fraud risk assessment

Certain orders, including high-value purchases or orders flagged for verification, may require additional confirmation prior to dispatch.

Orders identified as suspicious, fraudulent, or inconsistent with NUKH's fraud prevention measures may be delayed, held for verification, restricted, or cancelled. Wherever reasonably practicable, customers will be informed of such actions and may be contacted for additional verification.

 

12. Shipping Restrictions

We reserve the right to:

·       Refuse delivery to certain locations

·       Limit quantities per order

·       Cancel orders due to operational limitations

·       Hold shipments for additional verification

 

13. Transfer of Ownership

Ownership and risk of loss generally transfer to the customer upon successful delivery at the shipping address provided, subject to any rights available under applicable consumer protection laws.

Any person accepting delivery at the shipping address provided in the order shall be presumed authorized by the customer to receive the shipment on the customer's behalf.

Customers are advised to ensure secure receipt of their package.

 

14. Handmade Product Disclaimer

Each NUKH product is handcrafted by skilled artisans. Minor variations in finish, texture, or color are natural and reflect the authenticity of handmade work. Such variations shall not be considered defects.

 

15. Policy Updates

NUKH reserves the right to modify this Shipping Policy at any time without prior notice.

Updated versions of this Shipping Policy will be posted on the Platform. Changes shall apply prospectively and will not affect orders already dispatched unless required by applicable law. Continued use of the platform constitutes acceptance of the revised terms.

 

16. Contact Information

For any shipping-related queries or assistance:

·       Email: hello@thenukh.com

·       Phone/WhatsApp: +91 9960450904

·       Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Registered Office:

Tulsi Atelier LLP

Pushpanjali Bunglow
C 22 R87/88
1st Floor
Opp. Silver Apartment
Municipality Road
Ulhasnagar-421003