Last Updated: June 2026

At NUKH, every pair of footwear is not mass-produced—it is carefully handcrafted by skilled artisans who bring years of expertise, patience, and dedication into every detail. Each product reflects human effort, precision, and individuality, which naturally makes every pair unique.

While we strive to deliver perfection, we also recognize that certain situations may require assistance. This policy is designed to balance fair consumer rights under the Consumer Protection Act, 2019 with the integrity of our handcrafted products.

By placing an order on our website, you acknowledge and agree to the terms stated below.

 

1. LEGAL FRAMEWORK & CONSUMER RIGHTS

This policy operates under:

·       The Consumer Protection Act, 2019

·       The Consumer Protection (E-Commerce) Rules, 2020

Nothing in this policy is intended to limit or override your statutory rights.

Customers are entitled to:

·       Refund, replacement, or repair in case of defective, damaged, or misrepresented products

·       Fair and transparent resolution of complaints

 

2. HANDCRAFTED PRODUCT DISCLAIMER

Due to the handmade nature of NUKH products:

·       Minor variations in finish, texture, color tone, or detailing may occur

·       Such variations are not considered defects, but a natural result of artisanal craftsmanship

By purchasing from NUKH, you acknowledge and accept these characteristics as part of the product’s uniqueness.

 

3. ELIGIBILITY FOR RETURNS & EXCHANGES (CHANGE-OF-MIND)

For non-defective products, NUKH offers limited support:

·       Requests must be raised within 7 (seven) days of delivery

To qualify:

·       Product must be unused, unworn, and in original condition

·       Soles must be clean and scratch-free

·       Original packaging (box, dust bag, tags, invoice) must be intact

·       Product must be in resalable condition

As each product involves significant manual effort, we request customers to make mindful purchases, as unnecessary returns impact both product integrity and artisan effort.
NUKH may request photographs, videos, packaging images, unboxing evidence, or other supporting documentation before approving a return, exchange, refund, or defect-related claim.

 

4. EXCHANGE POLICY

·       One complimentary pickup for an approved size exchange shall be provided by NUKH. The replacement product for the first approved size exchange shall also be shipped free of charge.

·       Applicable only on non-discounted and eligible products

·       Must be requested within 7 days of delivery

Conditions:

·       Subject to stock availability

·       Only one exchange per order permitted

·       Customized or limited-edition products may not be eligible

 

5. REFUND POLICY

5.1 Change-of-Mind Returns

·       COD orders → Refund issued as Store Credit

·       Prepaid orders → Refund may be issued as Store Credit or original mode, as specified at the time of purchase.

Store Credit:

·       Valid for 6 months

·       Non-transferable

·       Non-redeemable for cash

 

5.2 Mandatory Refund Cases (As per Law)

Refunds to original payment method will be provided in cases of:

·       Defective product

·       Damaged product

·       Incorrect product delivered

·       Product significantly not as described

Such refunds shall be processed within 5–7 working days post approval, and within a reasonable timeframe as required by law.

 

6. SALE & DISCOUNTED PRODUCTS

All sale, discounted, promotional, or clearance products are treated as:

Final Sale

These are:

·       Non-returnable

·       Non-exchangeable

·       Non-refundable

Exception:

This restriction does not apply to defective or incorrect products, as per applicable law.

 

7. DAMAGED / DEFECTIVE / INCORRECT PRODUCTS

Claims relating to damaged, defective, tampered, or incorrect products should be reported within 48 hours of delivery to facilitate prompt investigation and resolution.

Required:

·       Unboxing video (recommended for faster resolution)

·       Product images

·       Invoice

While documentation helps verification, genuine claims will not be unreasonably denied.

NUKH will offer, at its discretion:

·       Replacement

·       Exchange

·       Repair

·       Refund

8. LOST SHIPMENTS

If a shipment is confirmed as lost in transit by the logistics partner, NUKH will investigate the matter and may, where appropriate, provide a replacement product, Store Credit, or refund in accordance with applicable policies and circumstances.

Resolution timelines may depend upon the courier partner's investigation process.

 

9. REVERSE PICKUP & SHIPPING

·       One exchange pickup: Free

·       Returns: ₹75 reverse shipping fee may apply

If pickup is unavailable:

·       Customer must self-ship with a reliable courier

No deductions, return fees, or reverse shipping charges shall apply where the return, exchange, or refund request arises due to a manufacturing defect, transit damage, incorrect product delivery, or any error attributable to NUKH.

 

10. NON-RETURNABLE ITEMS

Not eligible under change-of-mind policy:

·       Used or worn products

·       Missing packaging or tags

·       Customized or made-to-order items

·       Accessories or complimentary items

 

11. ORDER CANCELLATION

·       Allowed only before dispatch

·       Post-dispatch cancellations are not permitted

Repeated refusal of orders may result in restriction of COD services.

 

12. MANUFACTURING DEFECT CLAIMS

·       Must be raised within 30 days of purchase

·       Applicable only to purchases made via NUKH website

Excludes:

·       Normal wear and tear

·       Improper handling

·       External damage

·       Water exposure

Minor variations in color, texture, embroidery, embellishments, finishing, or handcrafted detailing are natural characteristics of artisanal production and shall not be considered manufacturing defects.

 

13. QUALITY CHECK PROCESS

All returns undergo strict inspection.

Returns may be rejected if:

·       Product appears used

·       Packaging is incomplete

·       Tags/seals are missing

·       Sole shows wear or dirt

Rejected products will be shipped back at customer’s cost.

 

14. PROCESSING TIMELINES

·       Request window: 7 days

·       Pickup: 2–5 working days

·       Quality check: 2–3 working days

·       Refund/store credit: 5–7 working days

Delays due to logistics or unforeseen events may occur.

 

15. ANTI-ABUSE & FRAUD POLICY

NUKH reserves the right to:

·       Reject fraudulent or excessive claims

·       Restrict accounts engaging in abuse

·       Initiate legal action where necessary

NUKH reserves the right to review accounts exhibiting unusually high return, exchange, refund, or cancellation rates.

Where misuse, abuse, or suspicious activity is reasonably suspected, NUKH may restrict certain services, including Cash on Delivery (COD), promotional offers, or future return and exchange privileges, in accordance with applicable law.

 

16. LIMITATION & LEGAL COMPLIANCE

Nothing in this policy shall:

·       Override statutory consumer rights

·       Contradict applicable Indian laws

In case of conflict, provisions of the Consumer Protection Act, 2019 shall prevail.

 

17. FINAL ACKNOWLEDGEMENT

By placing an order with NUKH, you confirm that:

·       You have read and understood this policy

·       You agree to the terms stated herein

·       You acknowledge the handcrafted nature of the products

 

At NUKH, every return is not just a transaction—it represents time, craftsmanship, and human effort. We encourage mindful purchasing while assuring fair resolution wherever required.